Help


 

Desktop

Signing up with KERN 511

  1. Visit KERN 511 and select ‘Register’ from the menu options in the top right corner.
  2. Enter your name, email, and create a password. Click ‘Register’ when done.
  3. Verify your account by following the link that was sent to your email.
  4. If you registered with a phone number, you will also receive an SMS (text) with your confirmation code. Please note that this is only to confirm your mobile number for receiving text alerts and that you must first register your account in step 3 before you can verify your phone number. You can verify your phone number here

Creating & Saving a Customized Route

  1. Sign in to KERN 511.
  2. Enter your start and end locations by typing the addresses into the address fields. Alternatively, you may also right click on the map, select a location from the available options, and select whether the location will be the start or end of your trip. Once you have entered the route locations, click ‘Drive’.
  3. Review the routes generated and select the one that suits you best. If none of the routes provided are satisfactory, you can select the route on the map and drag it accordingly.
  4. When done, enter a name for your route and click ‘Save’. You will be presented with the option to create an alert for the route you just created.

Creating an Alert for your Route

  1. Sign in to KERN 511.
  2. In the Manage My Routes table, find the route that you previously saved that you would like to create an alert for and click ‘Create Alert’.
  3. You will be redirected to the alert creation page. Enter the required information for your route, select a delivery option (email or SMS), and click ‘Save’.
  4. You will now be notified of any future events that affect your route.

Creating Emergency Alert

  1. Sign in to KERN 511.
  2. In the Manage My Alerts table, select ‘Create Emergency Alert’
  3. Fill the required fields and click ‘Save’.

Setting Map Preferences

  1. Sign in to KERN 511.
  2. Simply select the information you would like displayed by default on the map.
  3. Click ‘Save’ when done.

Saving & Editing Cameras

  1. Sign in to KERN 511.
  2. Select the cameras checkbox in the map legend.
  3. Select a camera by clicking the camera icon and click ‘Add’.
  4. To view and edit your saved cameras, go to My Cameras.
  5. To enter a custom nickname for your saved camera, simply type your desired nickname into the camera nickname field.

Mobile

When going to the public 511 using a mobile device, the site is directed into the mobile-first 511 responsive website. As a default, the user will see the alerts tab if there are any content posted in the Alerts section. If there is no content, the site displays the map homepage.

Figure 1 – The left-side home page is shown when there is content on the Alerts Tab, the right-side home page is shown when there is no content on the Alerts tab

Figure 1


 

Using the Map

Users are able to obtain information about locations using two (2) ways:

  • 1) Using the Locate Lookup on the map homepage,
  • 2) Route Planner on the Directions tab

 

Location Lookup

Users are able to type their desired location using the Location Lookup and a list of suggestions will appear. When the user picks their desired location, the map will zoom-into the target location.

Figure 2 – These images show how the user types an address and suggestions will populate under the location lookup bar. When the user picks one of the suggested addresses, the map will zoom into the area and place a location marker

Figure 2


 

 

The user has the option to click the Directions icon in order to create a route using their desired location

Figure 3 – These images show an example of how users may use the Directions icon and create a route. The system automatically places the first address as the target destination

Figure 3


 

 

If the user wants to have a visual map showing their route, the user can click on the Hide Route Planner icon. The map will display their Route from the origin destination (Route A) to their target destination (Route B).

Figure 4 – Clicking the Hide Route Planner hides the Direction tab and shows the origin to destination route

Figure 4


 
Directions Tab

The user may also use the Directions Tab in order to create a route. The user may either click on the Directions Tab or click the Directions icon.

Figure 5 – Clicking the Direction icon will display the dynamic routing option in the Directions Tab

Figure 6 – Clicking the Direction Tab from the Alerts Tab will show the dynamic routing option

 

Figure 5

Figure 6


 

Key Icons

 

Hide Route Planner

The users can click the Hide Route Planner icon to show the map WITHOUT the Location Lookup search bar.

Figure 7 – The displays a map without the location lookup search when the user clicks the Hide Route Planner

Figure 7


 

 

Close Direction

The users can click the Hide Route Planner icon to show the map WITHOUT the Location Lookup search bar.

Figure 8 – The system displays the map with a Location Lookup when the user clicks on the Close Direction icon

Figure 8


 

 

Menu Icon

When the user clicks on the Menu Icon, the user can access the main tabs: Traffic, My 511, Account, and About.

Figure 9 – The main menu expands when the user clicks on Menu Icon

Figure 9


 

 

Settings

The map legends are displayed using the Settings icon. The user may show/hide icons based on the map legends that are checked/unchecked

Figure 10 – The user may use the Settings Icon to show the Map Legends. This example shows how the user clicks the Cameras button to show the Cameras Icon in the map

Figure 10